Shipping policy

Last updated: 7 October 2026

All Items are digital and are delivered to your character by in-game trade. Nothing is shipped.

1. How delivery works

  1. At checkout you provide the In-game Username of the Game account that is to receive the Items.
  2. We message you in your order chat at fantasywzstore.com/pages/account, and by email (and on Discord if you provided a handle), confirming the In-game Username and the account we will trade from.
  3. You log in to the Game and accept the trade request from that account.
  4. Once the trade is completed the Items are Delivered. We post a delivery confirmation in your order chat and send it to you by email.

2. Delivery times

2.1 Most Orders are Delivered on the day they are placed. We aim to complete Delivery within 24 hours after you first make yourself available to trade.

2.2 Delivery may take longer where Game servers are unavailable, where an Order requires verification under clause 12 of the Terms, or for unusually large Orders. We will tell you if we expect a delay.

3. Your part

3.1 Please check the In-game Username carefully before checkout and reply to our message when you are ready to trade. Trading must be enabled on your Game account.

3.2 If we cannot reach you after two attempts and the Items remain undelivered 14 days after your Order, we may cancel the undelivered Items and refund you in full.

4. Safety

4.1 We will never ask for your password, two-factor codes or payment details in the Game or on Discord, and we only trade from accounts identified in your order chat or our emails. If anyone contacts you claiming to be us and asks for anything else, please report it to support@fantasywzstore.com.