Terms of service
Last updated: 7 October 2026
1. About these Terms
1.1 These Terms of Service (Terms) govern your use of the website at fantasywzstore.com (the Store) and every order you place through it.
1.2 The Store is operated by Fantasy WZ Store, a business based in Australia (we, us, our). Our contact details are set out in clause 25.
1.3 By placing an order you confirm that you have read and accept these Terms, our Refund Policy, Delivery Policy and Privacy Policy, each of which forms part of the agreement between you and us.
1.4 Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any law that cannot lawfully be excluded or limited, including the Australian Consumer Law, the Consumer Rights Act 2015 (UK) and the consumer protection laws of the European Union and its member states (Non-Excludable Rights). Where a clause of these Terms would otherwise have that effect, it applies only to the extent the law permits.
2. Definitions
2.1 In these Terms:
- Business Day means a day other than a Saturday, Sunday or public holiday in Melbourne, Victoria.
- Delivered, in relation to an Item, means that an in-game trade transferring the Item to the In-game Username has been completed in the Game. Delivery has a corresponding meaning.
- Game means the online video game World Zero.
- Game Operator means the developers and publishers of the Game and the operator of any platform through which the Game is provided.
- In-game Username means the username of the Game account to which you ask us to deliver an Item.
- Item means any in-game item, currency, pet, equipment, cosmetic, mount, aura or other virtual content offered in the Store, including the specific variant (such as dye, perk combination or quantity) selected at checkout.
- Order means an order for one or more Items placed through the Store and accepted by us under clause 6.
3. Independence from the Game
3.1 The Store is an independent business. It is not owned, operated, sponsored, endorsed or approved by, or affiliated with, any Game Operator.
3.2 All game titles, names and trade marks referred to in the Store belong to their respective owners and are used only to identify the Game for which our Items are intended.
4. Nature of the Items
4.1 Items exist only within the Game. Your use of an Item after Delivery is governed by the Game Operator's terms and is subject to the Game Operator's control. We do not transfer any intellectual property in the Game or its content.
4.2 Items have no cash value, are not redeemable for money and are not an investment. We give no assurance as to the present or future in-game value, rarity or tradeability of any Item.
4.3 Where a product page shows an in-game card for a particular variant, that card depicts the Item you will receive, including its dye and perks. Where no card is shown, the Item will correspond to the written description of the variant you select. Banner and category artwork is illustrative only.
4.4 Disclosed characteristic. In rare cases the Game may display a notice on a traded Item stating that it was "generated unfairly". An Item bearing that notice remains fully usable but cannot be traded to another player. By placing an Order you acknowledge that this characteristic has been disclosed to you before purchase. It does not affect your rights under clause 13 or your Non-Excludable Rights.
5. Eligibility
5.1 To place an Order you must be at least 18 years of age (or the age of majority where you live), or at least 13 years of age and acting with the permission of a parent or legal guardian.
5.2 Where a person under 18 uses the Store, the parent or guardian whose payment method is used is the contracting party, accepts these Terms on their own behalf and is responsible for the Order.
5.3 The Store is not directed to children under 13. We do not knowingly accept Orders from, or collect personal information about, children under 13.
5.4 You must not place an Order using a payment method you are not authorised to use.
6. Orders and acceptance
6.1 Submitting checkout is an offer to buy the selected Items. A contract is formed when we send you an order confirmation by email.
6.2 We may decline or cancel an Order before Delivery where an Item is unavailable, where the price or description shown was the result of an obvious error, or where clause 12 applies. If we do so after payment, we will refund the amount paid in full.
6.3 You are responsible for the accuracy of the In-game Username, email address and any other details you give us. Before trading, we will confirm the In-game Username with you where reasonably practicable.
7. Prices and payment
7.1 Prices are shown in United States dollars (USD) unless the Store displays another currency to you. The price shown at checkout is the total price payable for the Items, inclusive of any applicable taxes. We do not charge payment surcharges.
7.2 Your card issuer may apply currency conversion or foreign transaction fees. Those fees are a matter between you and your card issuer.
7.3 Payments are processed by our payment providers. We do not receive or store your full card details.
7.4 We may change prices and product offerings at any time. A change does not affect an Order already accepted.
8. Delivery
8.1 Items are delivered by in-game trade to the In-game Username, in the manner described in our Delivery Policy. Nothing is shipped.
8.2 We aim to complete Delivery on the day of your Order and, in any event, within 24 hours after you first make yourself available to trade. Delivery times are estimates and depend on your availability in the Game.
8.3 You must be logged in to the Game account bearing the In-game Username and accept the trade from the account we identify to you. We will never ask for your password or account credentials and will never ask you to trade from or to any account other than those identified in our correspondence.
8.4 If, after we have attempted to contact you on at least two occasions, you have not made yourself available to receive an Item within 14 days after the Order, we may cancel the undelivered portion of the Order and refund the amount paid for it.
8.5 Delivery is complete when the Item is Delivered. We keep records of each Delivery, which may include timestamped screenshots or recordings of the trade and the related correspondence.
9. Delivery to the wrong account
9.1 If an Item is Delivered to the In-game Username you supplied and that username was incorrect, we are not obliged to deliver the Item again or to provide a refund, unless the error was caused by us.
9.2 We are not responsible for an Item that you trade, gift or otherwise transfer to another account after Delivery.
10. Cancellation and refunds
10.1 You may cancel an Order at any time before Delivery and receive a full refund.
10.2 Refunds after Delivery are governed by our Refund Policy. We do not provide refunds for a change of mind once an Item has been Delivered. Your Non-Excludable Rights are not affected.
10.3 Customers in the European Union and United Kingdom. You have a statutory right to withdraw from a distance contract within 14 days. Because Items are digital, that right ends once Delivery has taken place, provided that before checkout you expressly requested that Delivery begin within the withdrawal period and acknowledged that you would lose the right of withdrawal on Delivery, and we confirmed that request and acknowledgement to you by email. Until Delivery you may withdraw at any time using the form in our Refund Policy.
11. Payment disputes and chargebacks
11.1 If you have a problem with an Order, please contact us first. Most issues are resolved within one Business Day, and contacting us does not prevent you from later raising a dispute with your card issuer.
11.2 If a payment dispute or chargeback is raised in respect of an Order, we may provide the payment provider and card issuer with information relevant to the Order, including your acceptance of these Terms, the order details, your IP address and device information, our Delivery records and our correspondence with you.
11.3 We reserve the right to contest any dispute or chargeback raised in respect of an Item that has been Delivered. Where the payment is reversed, the amount of the reversed payment remains owing to us and we may recover it as a debt, including by taking legal action to recover our loss, ask the Game account holder to return the Item, and decline further Orders from you or associated with you.
11.4 Where we reasonably believe that a dispute or claim of non-delivery is false or fraudulent, we may report it, together with the supporting records, to the relevant payment provider and card network and, where appropriate, to law enforcement authorities.
11.5 If you raise a dispute or claim of non-delivery that you know to be false, you are responsible for the loss we reasonably incur as a direct result, including the reversed payment and any dispute or chargeback fees charged to us by our payment provider, to the extent that loss was caused by you.
11.6 Nothing in this clause limits a genuine dispute about an unauthorised transaction or an Item that was not Delivered, or any of your Non-Excludable Rights.
12. Order verification and fraud
12.1 To protect our customers and our business, we may verify Orders, request further information and delay Delivery while we do so.
12.2 We may cancel an Order before Delivery, and refund the amount paid, where we reasonably suspect that the Order is fraudulent, that the payment method is being used without authorisation, or that the Order is being placed in breach of clause 5 or clause 15.
13. Changes made by the Game Operator
13.1 The Game Operator may, at any time and without reference to us, change, rebalance, restrict, remove or roll back items, adjust the in-game economy, alter trading features, or take action in respect of Game accounts. The Game Operator's terms of use may also restrict the trading of virtual items for value. You are responsible for your own use of the Game and your compliance with the Game Operator's terms.
13.2 Item Protection Period. If, within 30 days after Delivery, an Item is removed from your Game account or becomes unusable as a result of action by the Game Operator, and that action was not caused by your own conduct, we will at our option deliver a replacement Item of the same kind or refund the price you paid for the affected Item.
13.3 Subject to clause 13.2 and your Non-Excludable Rights, we are not responsible for changes made by the Game Operator after Delivery, including changes to the value, statistics, appearance or tradeability of an Item.
14. Accounts and communications
14.1 To place an Order you must be signed in to an account on the Store. Each Order is linked to the account that is signed in when you check out, and the Order and its delivery chat can be viewed in that account. You must keep your login details confidential and you are responsible for Orders placed while you are signed in.
14.2 We will communicate with you through the order chat in your account, by email and, if you provide it, by Discord. Order and delivery messages are part of the service and are not marketing.
15. Prohibited conduct
15.1 You must not use the Store to: (a) place an Order with a payment method you are not authorised to use; (b) provide false information or impersonate another person; (c) interfere with the Store or attempt to gain unauthorised access to it; (d) use automated means to scrape the Store or place Orders; or (e) engage in any conduct that is unlawful or fraudulent.
16. Intellectual property
16.1 The Store's text, design and original artwork are owned by or licensed to us. You may view the Store for the purpose of making a purchase but may not copy or republish its content for commercial purposes without our written permission.
17. Reviews and feedback
17.1 If you submit a review, testimonial or other feedback, you grant us a non-exclusive, royalty-free licence to publish it in connection with the Store. You may ask us to remove it at any time. Nothing in these Terms restricts your right to publish an honest review.
18. Third-party services
18.1 The Store relies on third-party services, including Shopify, payment providers and Discord. Your use of those services may be subject to their own terms. Links to third-party websites are provided for convenience only.
19. Privacy
19.1 We handle personal information in accordance with our Privacy Policy.
20. Suspension of service
20.1 We may decline Orders from, or suspend the access of, a person who has breached clause 5 or clause 15, or who has raised a chargeback in circumstances described in clause 11.3. Any undelivered Order affected by a suspension will be refunded.
20.2 Despite clause 20.1, we may withhold or delay Delivery of an Order, or any refund relating to it, for as long as reasonably necessary where:
- (a) we are required to do so by law, by an order of a court or tribunal, or by a lawful request or direction of a government, regulatory or law-enforcement authority;
- (b) the Order or its payment is the subject of a dispute, chargeback, or an investigation into fraud or unauthorised payment by us, our payment provider or a card issuer; or
- (c) we reasonably suspect that the payment is connected with fraud, money laundering, a breach of sanctions or other unlawful activity.
Once the matter is resolved, we will refund any amount you are entitled to, pay it as directed by the relevant court or authority, or, if the payment has been reversed, deal with it under clause 11.3.
20.3 Nothing in this clause limits your Non-Excludable Rights.
21. Warranties
21.1 We warrant that each Item, when Delivered, will correspond to the description of the variant selected at checkout.
21.2 Except as stated in these Terms and subject to your Non-Excludable Rights, the Store is provided on an "as is" and "as available" basis, and we do not warrant that the Store will be uninterrupted or free from errors.
22. Limitation of liability
22.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law, including under the Non-Excludable Rights.
22.2 Where our liability for a failure to comply with a consumer guarantee under the Australian Consumer Law may lawfully be limited, it is limited, at our option, to supplying the Item again or paying the cost of having the Item supplied again.
22.3 Subject to clauses 22.1 and 22.2, our total liability arising out of or in connection with an Order is limited to the amount you paid for that Order, and we are not liable for any loss that was not reasonably foreseeable at the time the Order was placed.
23. Your responsibility for misuse
23.1 You are responsible for loss we reasonably incur as a direct result of your fraud or your deliberate breach of clause 15, to the extent that loss was caused by you.
24. Changes to these Terms
24.1 We may amend these Terms from time to time to reflect changes in law, in our services or in the Game. The amended Terms will be published on this page with a new "last updated" date and, where a change is material, notified to customers with an account at least 15 days before it takes effect.
24.2 The Terms in force when you place an Order apply to that Order. An amendment does not apply to an Order placed before it takes effect.
25. Contact
25.1 You may contact us at:
| Business | Fantasy WZ Store |
|---|---|
| support@fantasywzstore.com |
26. Governing law and disputes
26.1 These Terms are governed by the laws of Victoria, Australia.
26.2 If you are a consumer, you also have the benefit of any mandatory provisions of the law of the country in which you live, and nothing in these Terms affects your right to bring proceedings in the courts of that country.
26.3 Before commencing proceedings, each party will attempt in good faith to resolve the dispute by contacting the other in writing. This does not prevent a party from seeking urgent relief or from exercising a statutory right.
27. General
27.1 If any provision of these Terms is held to be invalid or unenforceable, it is to be read down to the extent necessary, or severed, and the remaining provisions continue in force.
27.2 A failure or delay by us in exercising a right does not operate as a waiver of that right.
27.3 We are not liable for a delay in Delivery caused by circumstances beyond our reasonable control, including outages or maintenance of the Game. In that event we will deliver as soon as reasonably practicable or, at your request, refund the undelivered portion of the Order.
27.4 These Terms, together with the policies referred to in clause 1.3, constitute the entire agreement between you and us in relation to their subject matter.